The Boxes
Frequently Asked Questions
Pre-orders open every Friday at 3pm and are limited, once we sell out, that’s it until the next drop. Flavours rotate every two weeks. Orders placed during a drop are ready for pickup or delivery the following Wednesday. After we sell out (or the window closes), pre-orders stay closed until the next Friday.
You can pick up at 101 Centrepointe Drive, or have it delivered to your door on Wednesday. Need a different day? Just reach out and we’ll do our best to accommodate. Delivery is a flat $10.
Yes. We ships to Ontario and Quebec. These two provinces keep delivery times short enough that your cookies arrive the way they're supposed to: fresh, soft, and stuffed the same way they left the kitchen.
Ottawa pickup and delivery: orders placed during the Friday drop are fulfilled the following Wednesday.
Shipping to Ontario and Quebec: orders ship out on Wednesday and typically arrive Thursday or Friday.
Yes. Whether it’s a team order, an event, or a gift, fill out the order form [here] and Omar will get back to you within 24 hours.
We bake all of our cookies in an open kitchen using shared equipment that processes wheat, dairy, eggs, soy, peanuts, and tree nuts. While we take every precaution to prevent cross-contamination, we cannot completely eliminate the risk.
Our cookies stay fresh for up to 6 days when stored in an airtight container at room temperature, or up to 3 months in a freezer.
Discover our premium cookies
Handcrafted with the finest ingredients, our artisan cookies deliver an unforgettable taste experience. Perfect for gifting or treating yourself.

